Privacy Policy

Privacy Policy

Device Raptors, LLC (“Device Raptors,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our platform, including our website, mobile application, and related services (collectively, the “Platform”).

By using our Platform, you consent to the terms of this Privacy Policy and agree to the collection and use of your information as described herein.

1. Information We Collect

a. Information You Provide Directly

• Personal Information: Name, phone number, email address, billing information, and login credentials when you register or update an account.
• Business Information: Company name, address, service offerings, business license documents (if required), and contact details (for business users).
• Repair and Sales Data: Device make/model, issues reported, sale descriptions, pricing, photos, and order history.
• Support and Communications: Support tickets, reviews, ratings, feedback, and any correspondence with our support team.

b. Information Collected Automatically

• Log and Usage Data: IP address, browser type, operating system, referring URLs, device identifiers, pages visited, and time spent.
• Cookies and Similar Technologies: We use cookies, pixels, and local storage to enhance functionality, remember preferences, analyze trends, and administer the Platform.

2. How We Use Your Information

• To operate, maintain, and improve the Platform and its features
• To match consumers with verified repair businesses and enable communication
• To facilitate repair tickets, device listings, and sales
• To process and manage business commissions and invoices
• To communicate important account, transaction, or policy updates
• To respond to support requests and customer inquiries
• To detect, prevent, and address fraud, misuse, or illegal activity
• To comply with legal and regulatory obligations

3. Legal Bases for Processing (If Applicable)

• Performance of a contract (e.g., to deliver requested services)
• Consent (e.g., marketing emails)
• Legitimate interests (e.g., fraud prevention)
• Legal compliance

4. Sharing of Information

a. With Other Users

• Businesses: If you’re a consumer, relevant information (such as your contact info, repair request, or device listing) is shared with verified businesses.
• Consumers: If you’re a business, your contact and store information are shared with users submitting repair or sales inquiries.

b. With Third-Party Service Providers

We may share information with vendors and service providers who support platform functions (e.g., cloud hosting, analytics, payment processing, customer support). These third parties are contractually obligated to protect your data.

c. Legal Obligations

We may disclose your information if required to comply with a legal obligation, court order, or law enforcement request, or to protect our legal rights and users’ safety.

d. Business Transfers

In the event of a merger, sale, or acquisition, your data may be transferred as part of the transaction.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide services and fulfill contractual obligations
• Meet legal, accounting, or regulatory requirements
• Resolve disputes or enforce our Terms of Service

When no longer needed, we securely delete or anonymize the information.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Delete your account and associated data (subject to legal exceptions)
• Object to or restrict certain types of processing
• Withdraw consent (where applicable)
• Lodge a complaint with a data protection authority

You may exercise these rights by contacting us at support@deviceraptors.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state
• Analyze traffic and user behavior
• Enable personalized features and content

You can modify your browser settings to refuse or delete cookies. Some features of the Platform may not function correctly if cookies are disabled.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data in transit
• Restricted access to personal information
• Regular security audits and monitoring

However, no system is completely secure. By using the Platform, you acknowledge that you provide information at your own risk.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal data from anyone under 13. If you become aware that a child has provided us with personal information, please contact us immediately and we will delete it.

10. International Data Transfers

If you are accessing the Platform from outside the United States, you acknowledge that your data will be transferred to, stored in, and processed in the U.S., where data protection standards may differ from those in your jurisdiction.

11. SMS Messaging Privacy

If you provide your mobile phone number and opt in to receive SMS messages from Device Raptors, we may send transactional text messages regarding:

• Repair request updates
• Quote notifications
• Appointment reminders
• Repair status
• Customer support
• Account notifications

Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared, sold, rented, transferred, or disclosed to any third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers (such as Twilio) solely for delivering SMS messages on our behalf. These providers may only use your information to provide messaging services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or prominently posted on the Platform. Your continued use of the Platform after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:
Device Raptors, LLC
Email: support@deviceraptors.com